Terms & Conditions

Inclusions

Your breakfast is included and served whenever you like in your private restaurant or on your terrace or balcony. All bathrooms have free toiletries. Wifi is available in all the rooms and public areas. Every room has free coffee and tea facilities and a hot/cold mineral water dispenser is set up for you to use and a daily mineral water bottle will be placed in your room every day. We offer free guided trekkings from Hillside Eden (small village donation fee is required). And of course you´ll enjoy your wlecome drink upon arrival.

Payment

To confirm your booking we charge the first night as a deposit payment. The ballance can be paid on arrival. Possible transaction costs are the guests responsibility.

Government Tax & Service Charge

A totall of 15% government tax and service charge is included in the nightly rates.

Check in / Check out

Check in is possible from 14.00 (2PM) and check out is at 12 noon. Early check in or late check out is possible, depending on availability.

Cancellation

The first night deposit is refundable within 30 days after booking confirmation, unless the arrival date is less then 30 days. After 30 days of the booking confirmation, less then 30 days before arrival, during June, July, August and between 15 december and 5 january, the deposit is non refundable. Possible transaction costs are the guests responsibility.

Damage / Loss

Any damage or losses caused during the Rental Period will be the Guest’s responsibility and may be charged to the Guest. In cases of excessive or unacceptable loss or damage we may require the guests to vacate the property immediately, without compensation or refund.

Occupancy

The estate has 7 bedrooms and 14 guests are included in our standard rate. We can place 4 extra single matrasses with a maximum occupancy of 18 guests. An amount of 25 USD per person per night will be charged for every person above 14.

Pets

The presence of pets is prohibited as a standard policy. However, in certain circumastances we can deviate from this, but only with explicit permission from Hillside Eden. A request must be made at least 24 hours before the arrival date.

Child Policy

Children up to 4 years will not be charged. We have two complimentary baby cots available on request. If you travel with children below 5 years old, do not add them in the number of guests, but do let us know in the remarks to avoid extra person charge above 14 guests.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously, any personal information received will only be used to complete your booking. We will not sell or redistribute your information to anyone.

Insurance

Hillside Eden strongly advises you to take out fully comprehensive travel insurance for everyone in your group before you travel to Bali. This will protect you against medical costs in case of injuries or illness, including loss of baggage; cancellations; death; and other possible unforeseen circumstances.